Shipping and Payment Information

1. Local Shipping Options
We offer local shipping to ensure your order reaches you no matter where you are. For local orders, we provide standard and express shipping options. Shipping methods and estimated delivery times will be presented during checkout based on your location.

2. Supported Shipping Zones
UPDATED currently ships locally within South Africa. However, shipping availability may vary depending on the Province. Please check our shipping zone coverage during checkout.

3. Shipping Costs
Shipping costs vary depending on your location, order size, and the selected shipping method. Exact shipping charges will be calculated at checkout before finalizing your purchase.

4. Returns, Exchanges, Damages, and Lost Packages

  • Returns and Exchanges: We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with tags attached. To initiate a return or exchange, please contact our support team.
  • Damages: If you receive a damaged item, please notify us within 7 days of receiving the product. We will provide a replacement or refund depending on the situation.
  • Lost Packages: In the rare event that your package is lost during shipping, please contact us as soon as possible. We will work with the carrier to locate your package or issue a replacement/refund.

5. Order Processing and Delivery Times

  • Order Processing: Orders are processed within 1-3 business days. During high-demand periods, processing times may be longer.
  • Delivery Times: Delivery times depend on your location and the shipping method chosen. For local orders, delivery usually takes 5-7 business days.

6. Payment Options
We offer multiple payment options for your convenience, including:

  • Credit/Debit Cards (Visa, MasterCard, and more)
  • iKhokha
  • Direct Bank Transfers (selected regions)
  • Mobile Wallet Payments (if applicable)

7. Payment Requirements and Instructions
Full payment is required at the time of purchase. For credit/debit card and iKhokha payments, follow the secure checkout process to complete your transaction. Bank transfers may take additional time for verification. Once the payment is confirmed, you will receive an order confirmation email with your receipt and shipping details.

8. Contact Information
For any inquiries related to shipping, payment, or returns, please contact our customer service team:

Email: support@wearupdated.com
Phone: +27 67 346 6128

Our team is here to help ensure your shopping experience with UPDATED is seamless and enjoyable.